GENERAL QUESTIONS
- How can I reach out to Customer Service regarding my BBC Shop order?
- How long does it take for customer service to respond to my ticket?
- What does "pre-order" mean?
- What is a business day?
- Product care instructions
- What is your privacy policy?
PERSONALIZATION POLICY
ORDERING INFORMATION
- Why was my order canceled?
- I want to purchase an item that is out of stock. Can this be done?
- I got a back-in-stock email, but the item sold out again. Can I still buy it?
- How can I place my order?
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
SHIPPING, TRACKING AND DELIVERY
- When will I receive my item?
- My order says it has shipped, but the tracking information hasn't updated.
- What should I do if my order is being returned to sender?
- I did not receive all of the items in my order!
- My tracking says my order was delivered, but I didn’t receive it. What should I do?
- Do you ship internationally?
CANCELLATIONS AND CHANGES
- I just placed my order, can I cancel it?
- I ordered the wrong size, color, or quantity. Can you update my order?
- Can I change the address on my order after it has been submitted?
- How can I update my address if a shipping label has been created?
- I need to add an extra item to my order. Can you update this for me?
RETURNS AND EXCHANGES
- Can I return my order?
- I received the wrong item, what can I do?
- The item I purchased arrived damaged. What can I do?
- Do I have to pay for the return shipping label?
- How long does it take to receive a credit on my return?
- Do I get a full refund on my return?